// ABOUT ME
Joseph Kim-Suzuki
Support engineer working toward Resiliency at Shopify APAC
Bilingual support engineer based in Hakodate, Japan. I build tools, troubleshoot systems, and document everything — working toward Resiliency at Shopify APAC.
I learn by doing — building, breaking, and improving. SignalDesk is proof of that: a real observability platform built to mirror the work I'm targeting.
// MISSION
Resiliency — Live Site Operations & Incident Response, Shopify APAC
Resiliency sits at the intersection of customer support and systems engineering. ClassPass Bugs Squad. SignalDesk. Prometheus, Grafana, Slack alerting. Deliberate reps toward one role. I don't wait for problems to surface — I go looking for them.
Triage and resolve production incidents
Investigate failures fast, minimise merchant impact, restore systems.
Find root cause, not just symptoms
Document every step. Fix the thing that caused the thing.
Stay curious
Never satisfied with "it's working now." Always asking why it broke in the first place.
// CURRENT FOCUS
Deepening Rails and observability knowledge
Building Resiliency-level troubleshooting expertise
Shipping the jks-os portfolio
// LET'S CONNECT